Refund policy

RETURNS POLICY

Most items are manufactured by a print-on-demand company, so all products are unique and produced per order. Returns or exchanges are not permitted if a wrong size or colour has been ordered, or if a customer simply doesn’t like the product. There are sizing / measurement details on each apparel listing.

Please reference these carefully to avoid receiving an item that doesn’t fit properly.

Please take care to provide the correct shipping details, as the vendor does not accept responsibility and cannot offer replacements or refunds.

If there are any issues with the order, like a manufacturing error, or printing issues and such, the customer is eligible for a replacement or a refund. Please email us at merch@empireofsong.com and attach images referencing your concern. In case a replacement order is arranged, there is no need to send the original order back - you may discard or keep it as you wish.

Our t-shirts and sweaters are printed on AS Colour shirts. Size charts are on each product page, however if you want to try on a shirt before buying, AS Colour have stores all over Australia. https://www.ascolour.com.au/stores